PRIVACY POLICY

axkanethnic.com respect the privacy of our visitors/customers, which is extremely important to us. We take your online safety seriously. To better serve you and to make you understand how your information is used on our site, we have explained our privacy policy below.

1.The information we collect
We believe it's important for you to know what types of information we collect when you use our site. The information includes your Email, Name, Company Name, Street Address, Post Code, City, Country, Telephone Number, Password and so on. We collect this information in several different ways. Personally identifiable information consists of information that is unique to you, such as credit card number and bank account numbers. The information is unique to you. 

2.The use of information
Help us make this site easier for you to use by not having to enter information more than once.
Helps you quickly locate information, products, and services.
Helps us create content on this site that is most relevant to you.
Alert you to new information, products, and services that we offer.

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3. Privacy Security
We will not sell (or trade or rent) personally identifiable information to other companies as part of our regular course of business. We use the latest in encryption technology, and all employees that we do hire have to sign a confidentiality agreement that forbids them from disclosing any information to which the employee has access, either to other individuals or entities.

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PAYMENT METHODS

 

We accept a number of secure and convenient payment methods:
 

1. PayPal: 

The most popular online payment method. We are fully PayPal verified so you can always shop with peace of mind.

 

2. Credit Card: 

Buyers can pay securely by credit card via PayPal.

 

3. Wired Transfer: 

For orders which exceed $1,500, please contact us at axkan.ethnic@gmail.com

Note: Please tell us after you pay the wired transfer with your order number, the amount paid, the transaction number and the exact date you made the wired transfer.

 

4. Western Union

Please contact us at axkan.ethnic@gmail.com for details. 

Note: Please tell us the following information after you have paid using Western Union

1) The 10 digit control number.

2) Sender's name.

3) The exact amount you sent.

4) Sender's address.

5) Your shipping address.

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SHIPPING & HANDLING

 

We ship all over the world. Just buy and enjoy our great service, we ship direct to your door. 

 

1.Received your order request

After processed your payment and received your order request, we will email you to confirm this   order. And then, we will prepare the items in your order.  

 

2.Processing time

In this part, we kindly ask about 1-4 business days for the quality control and arrange a suitable shipment. After the package ship out, we will send you an email about the delivery information.

 

3.Shipping time

The actual shipping time to destination countries  is based on the shipping method in your order. 

A: Flat Rate Shipping: 7-25  business days  

B: Standard Rate Shipping: 6 -10 business days 

About the shipping fee, please refer  to  the website update.

Note: The public holidays, destination countries  and couriers will be affected the shipping  time  too .

 

4.Delivered 

Total delivery time= Processing time +  Shipping  time 

According to the feedback, the most  packages  can deliver fast  and safely.

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WARRANTY & RETURN

 

30 Days Return Warranty 

 

 At axkanethnic our goal is always to provide our customers with high quality products at competitive factory direct prices. Customer's satisfaction is always our number 1 priority. All items we carry are inspected before dispatch to ensure a pleasant shopping experience.

Our professional Customer Support Team is at your service any time.

 

Warranty Terms:

Our 30 days warranty starts the date of receiving the product. If you have any problem with the item please feel free to contact us immediately at axkan.ethnic@gmail.com

 

Warranty Process:

To guarantee a fast and smooth warranty process, please indicate your ticket with all the details such as your order number, SKU number or the product name. Then kindly follow these 3 steps: 

1. Please describe the issue and provide us pictures (under 2MB) that display the problem, the item outer package. For this, connect with our customer support team.

2. Once we have reviewed all the details above, we will arrange a return under warranty ( R.M.A).

3. Please ship the package according to the R.M.A instructions provided by our team. 

 

Warranty Compensation:

Items under the 30 days warranty should be returned to our warehouse with an RMA form (Return Merchandise Authorization) provided by our Customer Support Team, we will allow a return for a refund and or an exchange as long the item is unused/unworn with all its label, tags and original packaging. Once we receive the item, we will refund in full the original product price and its shipping or resend for free a replacement at our expense.

 

 

Return Costs: 

Customers have to cover the shipping fees to return the items. This cost is not refundable. Customers should provide us the returning parcel tracking information. We will proceed with compensations once we receive the items. 

 

Please Refer To The Following Return Policies: 

Customer must return the package as per our instructions shipping address indicated on the R.M.A document and cover the shipping fee for returning the package only if customer support team have authorized the return. Packages sent back without authorization or not according to R.M.A instruction will not be accepted. Please contact our customer service for further advice.

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